Privacy Policy

Effective Date: January 28, 2025
Last Updated: January 28, 2025

1. Introduction

Joi Digital Marketing (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, services, or communications.

For privacy-related inquiries, contact us at hello@joidigitalmarketing.com.

2. Information We Collect & Store

We collect and store the following personal data:

Contact Information: Name and email (collected through contact forms, newsletter subscriptions, blog comments, and user accounts).
Payment Information: Payments are processed through third-party platforms (e.g., Stripe, Zoho). We do not store or process credit card details directly.
User-Generated Content: Blog comments, form submissions, and any uploaded files (e.g., logo inspiration, project details).
Technical Data: Google Analytics tracks website interactions (IP address, browser type, pages visited, etc.).

3. How We Use Your Information

Your data is used to:

Provide Services: Process purchases, manage client projects, and deliver digital products.
Customer Support: Respond to inquiries, assist with projects, and provide status updates.
Marketing Communications: Send newsletters, promotions, and business updates (only if you opt-in).
Improve Our Website & Services: Track engagement through analytics to enhance user experience.
User-Generated Content: If you submit design requests, or project information or files, we store them to fulfill service requests.

We do not sell, rent, or share your data with third parties for marketing purposes.

4. Third-Party Services We Use

We rely on trusted third-party providers for business operations, payments, and analytics:

Google Analytics – Tracks website usage and engagement.
Stripe / Zoho Payments – Processes payments securely (we do not store credit card details; Stripe/Zoho handles all financial transactions).
Email Providers – Used for email communication and newsletters.
Project Submission Forms (e.g., Wix Forms, Notion, Tally.so, etc.) – Used for gathering design inspiration and project details.

Each provider has its own privacy policies and follows security compliance standards.

5. How We Store & Protect Your Data

All data you provide is stored on our systems unless you request removal. We take precautions to keep your data secure by using:
✅ Secure servers & encrypted communication.
✅ Third-party payment gateways (we do not store payment details).
✅ Internal access restrictions to sensitive data.

However, no online method is 100% secure, so we encourage users to contact us if they have security concerns.

6. Data Retention & Deletion

We store user data indefinitely unless a request for deletion is made.

Contact & purchase records – Retained for legal and tax purposes.
Marketing data (email lists) – Stored until you unsubscribe.
User comments & submissions – Stored unless removal is requested.

📧 To delete your data, email us at hello@joidigitalmarketing.com.

7. Your Rights & Choices

You have the right to:

Access your data – Request a copy of what we store.
Edit your data – Update incorrect information.
Delete your data – Request removal (subject to legal & contractual obligations).
Unsubscribe – Opt-out of marketing emails anytime.

📧 Contact us at hello@joidigitalmarketing.com with your request.

8. Cookies & Tracking

We do not use cookies at this time.
We use Google Analytics to track website activity.
You can opt out of tracking by disabling cookies in your browser settings.

9. Public Blog Comments & User-Generated Content

If you comment on our blog, your comment will be publicly visible.
If you submit project files (e.g., logo inspiration), we store them for project collaboration purposes.
We reserve the right to remove any content that is inappropriate or violates our policies.
To request comment deletion, contact hello@joidigitalmarketing.com.

10. Privacy Policy Updates

We may update this policy occasionally. Any changes will be announced on our website, and the updated policy will be available for review.

11. Contact Information

For privacy inquiries, data requests, or legal matters, contact:

📧 hello@joidigitalmarketing.com
📍 Business address available upon request for legal reasons.